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Terms & Conditions

Definition of Terms

This website is fully operated by Smart Tiles Ltd. Please see below for terms used throughout the site.

Smart Tiles may be referred to as "We, our, us, the seller or the company"

"You, the buyer or the customer" will refer to the person, individual that has placed the order.

The term "Non consumers" refer to other commercial , industry and or trade persons.

The site will use the terms "Goods, products or items" to refer to the Tiles, Wooden flooring or any other item sold on Smart Tiles.

"Special order items" refer to goods manufactured specifically for the customer and or goods not a stock item.

The use of the term "Agreement" will refer to the agreement made between Smart Tiles and the buyer to fulfil the sale and purchase of the order and adhere to all terms and conditions stated in the agreement.

A "Stock item" refers to goods we have in our possession in our warehouse.

The "Sales order, order, purchase" refer to the completion of the buyer to purchase from Smart Tiles.

The term "Delivery address" will refer to the address provided by the buyer to send the goods to.

The site will use the term "Price" to refer to the price of products & goods (including/excluding) VAT, and or the price for delivery.

The "Total price" will refer to the complete price of the order that the buyer is required to pay.


By visiting our site and or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers & vendors, merchants, and or contributors of content.

Fully read these Terms of Service carefully before accessing or using the website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

All new features or tools which are added to the current store shall also be subject to the Terms of Service. You can view & review the latest current version of the Terms of Service at any time on this page. We reserve the right to update, change, adjust or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your full responsibility to check this page periodically for changes. Your continued use of or access to the website following the updating of any changes constitutes acceptance of those changes.

The store is hosted on Shopify Inc. They provide us with the online e-commerce & POS platform that allows us to sell our products and services to you.

Section 1- Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card details & information is always encrypted during transfer over networks.

You agree not to replicate & reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without full written permission by our self.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness and the Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the information & material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Services or Prices

Prices for our goods & products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Prices of items can be changed at any time up to the delivery of order. Changes to the price are not limited to but may occur to reflect any increased costs of materials, shipping and exchange rates.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Sales to the Scottish Highlands and Islands:

Please note all Scottish sales are subject to a different shipping price. This includes all Scottish Highland and Scottish Island locations.

Section 5 - Sales orders and Services

Sales Order

Our agreement

Subject to the terms expressed in section three. We agree to fulfil the order and delivery of goods to you. Agreement that the price stated (inclusive/exclusive) to Value added tax is the price that you must pay. Delivery price stated is an additional price that you must pay.

Agreement by the buyer:

Payment is required in full on the placement of order. Further processing of the order will not continue until payment has been made.

Quantity of order

It is the customers responsibility to provide correct measurements/ purchase of correct amount. Consideration for breakages and wastage should be made when selecting the quantity of order.

Our recommended quantity of order is an estimated value based on the information provided by you. We are not responsible for any shortages or surplus of items. For accurate measurements please seek professional guidance.


Due to differing installation environments, it is not possible for us to offer any warranty after fitting for order items. As we have not surveyed, examined the installation site, it is not possible to provide accurate advice on the suitability of the products purchased.

We cannot be held responsible for information and advice given to non-consumers.

We cannot be held responsible for events and circumstances beyond our control. Examples of this can include but are not limited to Natural disasters, delays or shortages due to the supplier or transportation to and from us. Where possible, in an event of an order delay to you, we will inform you of this information.

For all purchases through the site, we are not responsible or accountable for changes in availability of items from our suppliers at any time. This includes but is not limited to delays in shipment, stock levels and manufacturing delays.

Delivery times & dates are an estimation. We are not accountable for changes or delays in delivery.

Sample Orders

There is a limit of four samples per order. Each sample must be of a different item. Only one sample per product will be sent. We hold the right to amend or cancel any orders that does not match these terms. these terms are for collection orders, in store orders and delivery

Variance in products

We endeavour to provide the best information and appearance of all products sold by Smart Tiles. However, all product images and product descriptions are an approximate representation of goods. Images and visual representation may differ in appearance on screen and on various platforms. We cannot be held responsible for any variance in the products displayed on our website and social media.

You also acknowledge that goods may display variations in appearance, texture and tones due to the manufacturing process or batch differences. We therefore cannot be held responsible for any variation of items identified in an order.

Section 6 - Delivery of Order

Delivery of orders will be made by an Independent Third Party Haulage Company to the address specified by the customer at the time of purchase. Date of delivery will depend on the items ordered and an estimated delivery schedule will be given once order has been placed. You will receive an email from us notifying that your order has been dispatched with an estimated delivery time.  Deliveries will be between Monday to Friday from 8AM to 6PM. Next Day or Named Day deliveries cannot be offered.

Offloading of goods

The goods will be delivered to the address specified on the order. The customer must inform us of any obstructions or access restrictions for transportation to the delivery address before shipment. We aim to deliver on the specified date however as the haulier is an independent company we cannot guarantee this.

The haulier delivering goods will offload the order

The haulier will offload the order kerbside at the delivery address or as close as possible to the delivery address. Please note that the haulier cannot offload the delivery on gravel paths or driveways.

Checking and acceptance of goods

We ensure every order is checked thoroughly by us before being dispatched to the customer.

All orders must be checked by the customer at the time of delivery and any items damaged or not correct must be stated on the delivery note and within 24 hours of delivery. Photographic evidence and or documentation will be required to support your statement.

Risks of damages, loss and breakage transfers to responsibility of the customer once delivery has been completed. At this point we will have no liability of any goods.

Bespoke Special order items

Some goods sold by us are provided as Bespoke special-order items. These items cannot be returned once the order has been placed. In the event that we do agree to cancel and or return a Bespoke special-order item, you are required to pay for any return and restocking costs incurred.

Section 7 - Cancellation of Order

Orders that have entered the shipping process cannot be cancelled. Additional fees may be incurred for shipments that are redirected or returned to us due to incorrect addresses, modified addresses or obstructions/restrictions to the delivery address that have not been noted when the original order was placed.

Returns of full orders will be accepted as long as the order is unopened, undamaged and in it's original packaging. Bespoke Special Order items are non returnable unless the product is defective.

You can cancel your order within 14 days of the delivery date. To request a cancellation please Email: Once you have notified us of your wish to cancel an order, you will receive a Return Authorisation Number. You have a further 14 days from this date to return the order to us.

Please be aware that customers are responsible for arranging the transport, insurance of goods and the cost of returning an order. 

  • Returned products must be un-opened, in their original packaging and everything must be intact.
  • The authorisation number must accompany your return. No return will be accepted for products that have been used and/or damaged.
  • The buyer will be responsible for the shipping costs and the risks of damage or loss during transportation for products returned, except in the case of defective products.
  • Products are fully inspected upon receipt.
  • All refunds are based on the price paid at the time of purchase.
  • Refunds will be issued to the same method of payment as the original payment once the goods have been received and checked.

At any time, Smart Tiles Ltd reserves the right to refuse a return due to abuse or deliberate fraud. We will not accept any returns on products marked as clearance, ex-display, non-stock, bespoke or special order items.

Section 8 : Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Section 9 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 10 - Third Party Links

Certain content, services and products available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 11 - User Comments, Feedback and other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, publish, copy, publish, translate, distribute  and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, threatening, offensive,  libellous, pornographic, defamatory obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 12 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Section 13 - Errors, Inaccuracies and Omissions

On occasions there may be information on our store site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We will reserve the right to correct any errors, omissions & inaccuracies, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, adjust, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specific update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 14 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any federal, international & provincial or state regulations, laws, rules, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to abuse, harass, harm, insult, slander, defame, intimidate, or discriminate based on gender, sexual orientation, ethnicity, religion, race, age, national origin, or disability; (f) to submit misleading or false information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 15 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantable, merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Smart Tiles, our directors, agents, employees, affiliates, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 16 - Indemnification

You agree to indemnify, defend and hold harmless Smart Tiles and subsidiaries, affiliates, partners, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 17 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 18 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 19 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 20 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

Section 21 - Changes to Services and Terms

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update and change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

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Contact Information

Questions about the Terms of Service should be sent to us at