Skip to content

Delivery & Returns

Delivery Information

At Smart Tiles we offer either free store collection or standard kerbside delivery

Your order will be delivered by a third party haulier to the delivery address specified at the time of purchase. Once your order has been dispatched, you will receive an email to advise that your order is on its way.

In Stock items will take approximately 3-5 working days to arrive. Delivery times on Bespoke Special Order items will be determined by the item ordered - you will be contacted when we receive your order and notified of an estimated delivery date. 

Deliveries will be made between Monday to Friday from approximately 8am to 6pm. At the moment we are unable to offer a Next Day or Named Day delivery service.

Please note that delivery times stated are an estimation and are not a guarantee. All items including those with a 5-6 week delivery time are subject to changes. 

Delivery 

The haulier will offload your order kerb side at the delivery address or as close as possible to the delivery address.

The delivery will arrive on a HGV vehicle with a tail lift. The haulier cannot offload the delivery on gravel paths or driveways. Please inform us of any obstructions or restrictions to the delivery address before shipment.

We aim to deliver within the specified timescale given at the time of order however, as the haulier is an independent company we cannot guarantee this.

Delivery drivers are not employed by Smart Tiles and will not lift goods by hand into customers premises.

If delivery cannot be made because of any restrictions or obstructions that we have not been notified of prior to the dispatch of your order a re-delivery fee may be charged.

The haulier will not assist in the handling of your goods.

Checking and accepting your goods

We ensure every order is checked thoroughly by us before being dispatched to our customers.  

Please check your order for damages at the time of delivery. Any items damaged or not correct must be stated on the delivery note and notified to Smart Tiles within 24 hours of delivery. Email us immediately to online@smart-tiles.co.uk to report any damages or issues regarding delivery. 

Please be aware that photographic evidence and documentation may be required to support your statement. 

Once the delivery has been accepted, all responsibility for the order will be transferred to you. 

 

Store Collection

In-store collection is free on all orders, regardless of their value. An email update will be sent when your order is ready for collection. You may also receive a call from the store.

For security reasons, payment must be completed in store when collecting your order. 

Orders must be collected within 3 days after you have received a Ready for Collection notification email. Orders not collected within this timeframe will be cancelled.

 

Sample 

Free samples can be collected when visiting our showroom.