Delivery & Returns

 

All UK delivery's are sent standard delivery by a haulier

 

Delivery Information

Your order will be delivered by a third party haulier to the delivery address specified at the time of purchase. The date of delivery will depend on the items ordered and an estimated delivery schedule will be given once order has been placed. You will be contacted by us once the haulier has your order to arrange delivery. Deliveries will be between Monday to Friday from approximately 8AM to 5PM. 

Please note that delivery times stated are an estimation and are not a guarantee. All items including those with a 3-4 week delivery time are subject to changes. 

Delivery 

The haulier will offload your order curb side at the delivery address or as close as possible to the delivery address.

The delivery will arrive on a HGV vehicle with a tail lift. The haulier cannot offload the delivery on gravel paths or driveways. Please inform us of any obstructions or restrictions to the delivery address before shipment.

We aim to deliver on the specified date however as the haulier is an independent company we cannot guarantee this.

If delivery cannot be made because of any restrictions or obstructions that we have not been notified of prior to the dispatch of your order a re-delivery fee may be charged.

The haulier will not assist in the handling of your goods.

Checking and accepting your goods

We ensure every order is checked thoroughly by us before being dispatched to our customers.  

Please check your order for damages at the time of delivery. Any items damaged or not correct must be stated on the delivery note and within 24 hours of delivery. Email us immediately to info@smart-tiles.co.uk to report any damages or issues regarding delivery. 

Please be aware that photographic evidence and documentation may be required to support your statement. 

Once the delivery has been accepted, all responsibility for the order will be transferred to you. 

Returns 

You can cancel your order within 14 days of the delivery date. Once you have notified us of your wish to cancel an order, you have a further 14 days from this date to return the order to us.

Returns of full orders will be accepted as long as the order is unopened, undamaged and in it's original packaging.

Please be aware that customers are responsible for arranging the transport, insurance of goods and the cost of returning an order. To request a cancellation please email info@smart-tiles.co.uk.