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Cancellation Policy and Returns

Cancellation Policy

Orders that have entered the shipping process cannot be cancelled.

Please Note: Additional fees & charges may be incurred for shipments that are redirected or returned to us due to incorrect addresses, modified addresses or obstructions, restrictions to the delivery address that have not been noted when the original order was placed.

Product Returns Policy

At Smart Tiles we want our customers to be happy with their purchase. However, if you need to return a product, please see below the instructions and conditions:

You can cancel your order within 14 days of the delivery date. To request a cancellation please Email: online@smart-tiles.co.uk. Once you have notified us of your wish to cancel an order, you will receive a Return Authorisation Number. You have a further 14 days from this date to return the order to us.

Returns of full orders will be accepted as long as the order is unopened, undamaged and in it's original packaging. Bespoke Special Order items are non returnable unless the product is defective.

Please be aware that customers are responsible for arranging the transport, insurance of goods and the cost of returning an order. 

  • Returned products must be in their original packaging and everything must be intact.
  • The authorisation number must accompany your return. No return will be accepted for products that have been used and/or damaged.
  • The buyer will be responsible for the shipping costs and the risks of damage or loss during transportation for products returned, except in the case of defective products.
  • Products are inspected upon receipt.
  • Refunds are based on the price paid at the time of purchase.
  • Refunds will be issued to the same method of payment as the original payment once the goods have been received and checked.

At any time, Smart Tiles Ltd reserves the right to refuse a return due to abuse or deliberate fraud. We will not accept any returns on products marked as clearance, ex-display, non-stock, bespoke or special order items.

Samples, Tools and Accessories Order

No returns will be accepted on Tools and Accessories.& sample orders